Returns & Exchanges

At Identity Leathercraft, we take pride in our quality and craftsmanship, which is why we offer a 30-day return window for items in their original, unused condition. Whether you have changed your mind or received a defective product, we are committed to making the resolution process as smooth as possible.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive an authorization code and return instructions.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tools, hardware, or leather hides are protected to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use a tracked courier service to send your parcel back to our fulfillment center.

• 4.
  Receive Your Refund

  Once our workshop inspects the returned goods, we will issue a full refund to your original payment method within 5 to 7 business days.